To provide pharmaceutical care services that improve clinical, economic, and humanistic outcomes by:

  • Conducting clinical assessments, establishing goals, and delivering education to empower and motivate patients to assume greater responsibility for their individual health outcomes

  • Collaborating with physicians and other allied professionals to achieve goals of therapy, thereby also elevating pharmacists to essential members of the health care team

  • Targeting opportunities for employers and others to improve the return on investment of their health care dollars

LPIHO was incorporated in Pennsylvania as an S Corporation in 2005.

LPIHO Board of Directors

Headquartered in Lancaster, PA, LPIHO is a joint venture of 3 independent pharmacists committed to making a difference in the delivery of healthcare at the local level.

Dick Williams, RPh, President

Williams Apothecary



Richard H. Williams is a 1960 graduate of the Philadelphia College of Pharmacy. He has owned and operated Williams Apothecary, Inc. in Lancaster, PA since 1970. Williams Apothecary, Inc. is an affiliate of the Professional Compounding Centers of America (PCCA) and the International Academy of Compounding Pharmacists (IACP) and boasts a full-time consulting arm, Medication Information Services. Williams Apothecary is also the primary pharmacy provider for hospice services in Lancaster County.

Dick is a long-standing member of PPA, ASCP, NCPA and APhA. He was a former board member for Pharmacists Mutual Insurance Company. He has served on the board for Lancaster County Mental Health and Mental Retardation and has been active at the state level on a variety of pharmacy issues, including the implementation of the Act 102, The Pharmacy Practice Act, and numerous long term care initiatives.

Dick is also owner of a Shred-It Corporation franchise. Shred-It is an onsite document destruction company. A prime example of his foresight is that Dick introduced this idea to the Lancaster market long before most people ever heard of the term HIPAA, much less knew what it meant.

You need only to examine the corporate slogans of Williams Apothecary and Medication Information Services to understand the dedication to excellence in pharmacy that Dick has practiced his entire professional career. “A Lifetime Commitment to Long Term Care” and “Where Education Meets Medication” are a reflection of Dick Williams the pharmacist and the man.


Coleen M Kayden, R.Ph, Secretary

Williams Apothecary



Coleen is a 1978 graduate of the Philadelphia College of Pharmacy and has been a staff and consultant pharmacist for Williams Apothecary, Lancaster, PA, since 1986. Her responsibilities include consultant work for several long-term care facilities in Lancaster County as well as Hospice of Lancaster County. She is a Past President of the Pennsylvania Pharmacists Association, past Chairperson of the Lancaster Community Health Plan Board of Directors, and a member in good standing of the American Pharmacists Association, the American Society of Consultant Pharmacists and the National Community Pharmacists’ Association. She has been involved in presentations on the local, state and national level concerning pain management, Alzheimer’s disease and dementia.

Coleen currently serves as co-chair of the Pain and Palliative Care Partnership, devoted to improving pain management in long term care facilities in Lancaster County and beyond. She has chaired various committees and task forces for the Pennsylvania Pharmacists Association and currently serves as chair of the Educational Foundation. Coleen serves on the University of Pittsburgh’s School of Pharmacy Board of Visitors; the Philadelphia College of Pharmacy Board of Visitors; the Steering Committee for the Pennsylvania Cancer Pain Initiative, the Pennsylvania Medical Assistance Advisory Committee, and in 2005 was appointed to the board of St. Joseph’s Health Ministries in Lancaster, which she currently chairs.

She is a founding Board Member of Linking Pharmacists to Improved Health Outcomes (LPIHO) and serves as liaison to the Lancaster County Business Group on Health (LCBGH) and the BRiDGE Project for Patient Self-Management (PSM) in diabetes and cardiovascular disease. In 2009, Coleen was appointed to the Pennsylvania Restraint Reduction Initiative (PARRI) Task Force. Coleen served on the Steering Committee for Project Access Lancaster County (PALCO). She is a past recipient of the Pennsylvania Pharmacists’ Association Pharmacist of the Year award, the 2008 Bowl of Hygeia Award winner for outstanding community service, and was honored in 2010 as Outstanding Alumnus of the Philadelphia College of Pharmacy at the University of the Sciences in Philadelphia.


PJ Ortmann, RPh, MBA, Director of Marketing


PJ has been a pharmacist for over 34 years with broad experience in many aspects of the profession including Military and Civil Service, Hospital, Managed Care, the Pharmaceutical Industry, and Community Practice. He has extensive experience working with Employers and Health Care Benefit design, Prescription Benefit and Rx claims analysis, as well as implementation of Patient Health awareness programs. A long time advocate of the “Asheville Project”, PJ presented for many years to physicians and pharmacists on the benefits of coordinating patient care to improve outcomes.

PJ brings to LPIHO a passion for shifting employer focus from “spending” to one of “investing” in Health Care Benefits. With his diverse background and knowledge of both clinical as well as business aspects of Health Care Benefits management, he will be responsible for seeking new opportunities for LPIHO, as well as growing and developing existing client services.

A 1977 graduate of the Philadelphia College of Pharmacy and Science with a BS in Pharmacy, PJ earned a Masters of Business degree in Health Care Administration from Eastern University in 2001.  He is an active member of Local, State and National Pharmacy organizations; serves as the Vice President of the Lancaster County Pharmacists Association; and is the Regional Coordinator for the Central Region of the Pennsylvania Pharmacists Association. 

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